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Installation & Maintenance Guide

2 Chapter 1Introducing XMU+

92 Chapter 7Understanding XMU+ NavigationTo change default language of operation (optional)When the XMU+ is accessed remotely, the first response it g

8Testing XMU+ InstallationThe final step in XMU+ installation is to ensure that the XMU+ is properly connected to the PBX.There are two tests that mus

94 Chapter 8Testing XMU+ Installation

XMU+ Installation and Maintenance Guide rev.07 95About XMU+ TestingAbout XMU+ TestingComplete the following activities to prepare for and test XMU+ se

96 Chapter 8Testing XMU+ InstallationTesting Basic XMU+ System HealthComplete the following basic XMU+ activities to test system power and basic proce

XMU+ Installation and Maintenance Guide rev.07 97Testing Basic XMU+ System Health8. Change the day using the Right Arrow and Left Arrow buttons, and t

98 Chapter 8Testing XMU+ InstallationAssigning and Testing IP addresses1. Press Enter on the XMU+ Front Panel to access the Main Menu.2. Press the Rig

XMU+ Installation and Maintenance Guide rev.07 99Testing Basic XMU+ System HealthTo ping the IP addressEthernet communication with XMU+ can be verifie

100 Chapter 8Testing XMU+ InstallationTesting XMU+ Line ConnectionsEach telephone line connected to the XMU+ should be tested to ensure proper connect

XMU+ Installation and Maintenance Guide rev.07 101Testing XMU+ Line Connections6. Press Right Arrow to select the Starting Node.7. Press Enter until t

XMU+ Installation and Maintenance Guide rev.07 3About the XMU+ Announcement and Call Processing SystemAbout the XMU+ Announcement and Call Processing

102 Chapter 8Testing XMU+ InstallationTo set line card operating modesThe mode of operation specified for the lines of each XMU+ line card controls th

XMU+ Installation and Maintenance Guide rev.07 103Testing XMU+ Line Connections LS/LR SP NC - Level Start/Level Return single play, CP relay normally

104 Chapter 8Testing XMU+ Installation

9XMU+ Hardware UpgradesFrom time-to-time, you may need to upgrade some of the hardware features of your XMU+, such as memory or line cards. This chapt

106 Chapter 9XMU+ Hardware Upgrades

XMU+ Installation and Maintenance Guide rev.07 107Standard XMU+ TasksStandard XMU+ TasksThe following standard procedures may be required on their own

108 Chapter 9XMU+ Hardware UpgradesTo back up the current configurationTo reduce the amount of time required to restore the XMU+ in the event of a sys

XMU+ Installation and Maintenance Guide rev.07 109Upgrading Line CardsUpgrading Line CardsYour XMU+ can be upgraded to provide new functionality. Whil

110 Chapter 9XMU+ Hardware UpgradesTo install a new T1 line card1. Determine whether the T1 line card will reside in slot 1 or slot 5, and locate that

XMU+ Installation and Maintenance Guide rev.07 111Upgrading Line CardsTo verify line card operationConfirm that the XMU+ recognizes the newly installe

4 Chapter 1Introducing XMU+Product Overview XMU+ units are compatible with all major telephone systems and can be remotely managed through a modem or

112 Chapter 9XMU+ Hardware UpgradesReplacing Control CardsRemoval of the Control card may be required for some XMU+ upgrades. As well, older XMU units

XMU+ Installation and Maintenance Guide rev.07 113Replacing Control CardsNote: All modules can co-exist on a Control card.48998 6048986 12048980 360M

114 Chapter 9XMU+ Hardware UpgradesReplacing the XMU+ Large Chassis Power SupplyRemoval of the Power Supply card from the XMU+ (large chassis only) ma

XMU+ Installation and Maintenance Guide rev.07 115Replacing the XMU+ Large Chassis Power SupplyTo remove a secondary Power Supply cardOne of the benef

116 Chapter 9XMU+ Hardware UpgradesUpgrading Control Card MemoryA XMU+ memory module can be added if more memory is required (up to a maximum of 6 hou

XMU+ Installation and Maintenance Guide rev.07 117Upgrading Control Card Memory6. Gently press the memory module down so that the connectors mate and

118 Chapter 9XMU+ Hardware Upgrades4. Gently press the memory module down so that the connectors mate and the plastic retainer snaps through the hole

10Troubleshooting XMU+ InstallationFollow the troubleshooting steps in this chapter to resolve any difficulties that arise during your XMU+ installati

120 Chapter 10Troubleshooting XMU+ Installation

XMU+ Installation and Maintenance Guide rev.07 121If XMU+ Is Not AnsweringIf XMU+ Is Not AnsweringIf the XMU+ does not answer a call, complete the tro

XMU+ Installation and Maintenance Guide rev.07 5Product OverviewLine Cards Supported by XMU+Depending on the chassis size, the XMU+ can support severa

122 Chapter 10Troubleshooting XMU+ InstallationTo verify that a message is recorded1. Identify the message number that should have played when the XMU

XMU+ Installation and Maintenance Guide rev.07 123If XMU+ Is Not AnsweringTo check operating modesThe operating modes specified for each XMU+ line car

124 Chapter 10Troubleshooting XMU+ InstallationThe following is a list of the line status indicators: ‘-’ - line not installed ‘N’ - offline ‘E’ -

XMU+ Installation and Maintenance Guide rev.07 125If XMU+ Is Not AnsweringTo perform an integrity checkThe Integrity Check feature checks the configur

126 Chapter 10Troubleshooting XMU+ InstallationIf Alarms Sound to Warn of XMU+ System FailuresThe XMU+ can be connected through the alarm contact pino

XMU+ Installation and Maintenance Guide rev.07 127If XMU+ Hardware Failures OccurIf XMU+ Hardware Failures OccurIf the XMU+ does not come online, comp

128 Chapter 10Troubleshooting XMU+ InstallationTo check for XMU+ power supply failures - Small Chassis1. Ensure that the Front Panel display is active

XMU+ Installation and Maintenance Guide rev.07 129If XMU+ Hardware Failures Occur1. Check the status of each line card from the Front Panel. See To ch

130 Chapter 10Troubleshooting XMU+ InstallationTo perform an audio testPerform an audio test to check for line malfunctions.1. Press Enter to access t

XMU+ Installation and Maintenance Guide rev.07 131If XMU+ Hardware Failures OccurTo perform a quick resetPerform a quick reset of the XMU+ system when

6 Chapter 1Introducing XMU+MOH (Music On Hold)Combine music (from an existing source) and messages to create an “On Hold” environment. 47804 4 output,

132 Chapter 10Troubleshooting XMU+ Installationconfigurations and messages. See the XMU+ QuickStart Guide for more information. NO, the XMU+ will ret

XMU+ Installation and Maintenance Guide rev.07 133If XMU+ Hardware Failures OccurFactory Reset 21. Power down the XMU+. See To power dow n the XMU+ on

134 Chapter 10Troubleshooting XMU+ Installation

11XMU+ Technical Specifications and ApprovalsTechnical Specifications are important attributes of XMU+ that have been detailed in this chapter for ref

136 Chapter 11XMU+ Technical Specifications and Approvals

XMU+ Installation and Maintenance Guide rev.07 137Detailed XMU+ Technical SpecificationsDetailed XMU+ Technical SpecificationsThe following tables des

138 Chapter 11XMU+ Technical Specifications and ApprovalsCard SpecificationsTechnical Feature... Details...Control CardDigital Audio Core Specificatio

XMU+ Installation and Maintenance Guide rev.07 139Detailed XMU+ Technical SpecificationsModem: Compatible with global PSTN (FCC / IC / CTR-21) 56Kbp

140 Chapter 11XMU+ Technical Specifications and ApprovalsHandset: Connector: RJ 22 Input Impedance: 3.2 KΩ Input level (AGC onset): 50 mV RMS Inpu

XMU+ Installation and Maintenance Guide rev.07 141Detailed XMU+ Technical SpecificationsLine CardsHybrid Analog (includes SH8 and MWR derivatives):Con

XMU+ Installation and Maintenance Guide rev.07 7Product OverviewTypical Uses for XMU+The XMU+ can be used for several different purposes, depending on

142 Chapter 11XMU+ Technical Specifications and ApprovalsMusic on Hold (MOH) CardConnectors:Input Impedance:Input level (AGC onset):Output Impedance:O

XMU+ Installation and Maintenance Guide rev.07 143XMU+ ApprovalsXMU+ ApprovalsThe following approvals information details the North American and Europ

144 Chapter 11XMU+ Technical Specifications and ApprovalsEmissions ApprovalsTUV RHEINLAND TEST REPORTS P2172520.01/P217222.01* The abbreviation “IC” b

GlossaryAutomatic Call Distribution (ACD)The XMU+ can be configured for ACD applications, which automatically routes incoming calls to available perso

146 GlossaryCarrier Detect IndicatorThe carrier detect indicator is associated with the modem port on the Control Card. This indicator should be lit d

XMU+ Installation and Maintenance Guide rev.07 147Dual Tone Multi Frequency (DTMF)A telephone’s touch tone system uses pairs of tones to represent the

148 Glossarycontraction of the words MODulator DEModulator.Music on Hold (MOH)An XMU+ equipped with a Music On Hold (MOH) line card can be set up to c

XMU+ Installation and Maintenance Guide rev.07 149XMU+The XMU+ Digital Call Processor is a microprocessor based, voice announcement and call processin

150 Glossary

IndexAAC powerensuring circuits are functional 128requirements 17safety 17access codesabout 85entering 90messages 85partition 85system 85ACD applicati

8 Chapter 1Introducing XMU+DTMF Call Processing An XMU+ equipped with a Hybrid Analog or T1 line card can be used as a DTMF Call Processing system.

152 Indexregistration 144safety 143telecom 143audiotesting 130audiotex applicationswith hybrid analog line cards 5auto attendant applicationsabout 145

XMU+ Installation and Maintenance Guide rev.07 153modem 49configurationsabout 146backing up 108checking message integrity 125checking startup 38loadin

154 Indexsingle partition hierarchy 76flowchartsbefore you start 13cabling XMU+ 41installation guide 9line card hardware settings 29navigation 75testi

XMU+ Installation and Maintenance Guide rev.07 155interactive applicationsabout 7with hybrid analog line card 7IPassign address 98ping address 99Jjump

156 Indexmain 76, 79message 77node 78partition 80system 78, 80messagesassign to a line 100backing up 108checking against configurations 125checklist 2

XMU+ Installation and Maintenance Guide rev.07 157Ooperating modeschecking 123continuous play 68, 102level start 102level start/level return - single

158 Indexprocessortechnical specifications 138pulse startoperating mode 70RRCA/phonoconnector 46rear panelfeatures 15recording messagesinput/output 15

XMU+ Installation and Maintenance Guide rev.07 159front panel 15overview 4staticESD precautions 27, 33, 39, 107, 135standard precautions 27, 33, 39, 1

160 IndexUUCD applicationsabout 148PBX interface table 57, 58, 59, 60, 61, 62, 63, 64, 65using XMU+ for 3with hybrid analog line cards 5, 44with low i

XMU+ Installation and Maintenance Guide rev.07 161

XMU+ Installation and Maintenance Guide rev.07 9In this bookIn this bookThis guide helps you to install the XMU+ unit and perform basic maintenance an

162 Index

End User License AgreementLimited Warranty Interalia® warrants this equipment to be free of defects in material and workmanship for a period of one ye

Important Read CarefullyThis End-User License Agreement is a legal agreement between you (either an individual or a single entity) and Interalia®. Thi

For over 34 years Interalia has been a global leader in the design and manufacture of high quality audio announcement solutions for the telecommunicat

10 Chapter 1Introducing XMU+Chapter 11: XMU+ Technical Specifications and ApprovalsAdditional technical information about the XMU+ unit and accessorie

2Before You StartBecause of its ability to adapt to a variety of situations, the technical features of the XMU+ unit ordered by your company are uniqu

CopyrightsThis manual and the software accompanying it arecopyrighted © 2009-2011 by Interalia Inc. ®XMU+ Installation and Maintenance GuideMA18500R07

12 Chapter 2Before You Start

XMU+ Installation and Maintenance Guide rev.07 13Before You Start ActivitiesBefore You Start ActivitiesComplete the following activities before you st

14 Chapter 2Before You StartLine Card ChecklistThe call processing features of the XMU+ can be made even more flexible and user-specific with the addi

XMU+ Installation and Maintenance Guide rev.07 15XMU+ FeaturesXMU+ FeaturesThe XMU+ is a microprocessor-based voice announcement and call processing

16 Chapter 2Before You StartMeeting System RequirementsBefore you begin to install the XMU+ unit, you need to ensure that XMU+ system requirements are

XMU+ Installation and Maintenance Guide rev.07 17Meeting System RequirementsPower RequirementsDepending on the number and types of line cards installe

18 Chapter 2Before You Start

3Delivery ChecklistThe installer must collect initial XMU+ installation and configuration information, and record it in The XMU+ Delivery Checklist on

20 Chapter 3Delivery Checklist

XMU+ Installation and Maintenance Guide rev.07 21The XMU+ Delivery ChecklistThe XMU+ Delivery ChecklistInitial XMU+ installation information should be

XMU+ Installation and Maintenance Guide rev.07 iNote: For the latest revision of this guide please go to http://www.interalia.com/Support/ManualsTable

22 Chapter 3Delivery ChecklistControl Card SpecificationsControl card part #? See Cabling the XMU+ Control Card on page 47.Is Telephone Remote Access

XMU+ Installation and Maintenance Guide rev.07 23The XMU+ Delivery ChecklistConfiguration SpecificationsFirmware SpecificationsCurrent firmware versio

24 Chapter 3Delivery ChecklistMOH Hardware Settings Slot # Jumper Settings# of MOH cards installed (up to 4). Line Card Checklist on page 14.See To se

XMU+ Installation and Maintenance Guide rev.07 25The XMU+ Delivery ChecklistCommunication SpecificationsContact the appropriate department (usually th

26 Chapter 3Delivery ChecklistXMU+ to XMUCOM+ Communication SpecificationsWhich communication option was chosen for communication between XMU+ and XMU

4Applying Hardware Settings to XMU+ Line CardsEach XMU+ line card is unique, in both its design and its effect on the functional capabilities of the X

28 Chapter 4Applying Hardware Settings to XMU+ Line Cards

XMU+ Installation and Maintenance Guide rev.07 29Applying Hardware Settings ActivitiesApplying Hardware Settings ActivitiesComplete the following acti

30 Chapter 4Applying Hardware Settings to XMU+ Line CardsUnderstanding Line Card Population RulesThe XMU+ small chassis has one slot for placement of

XMU+ Installation and Maintenance Guide rev.07 31Applying MOH Line Card SettingsApplying MOH Line Card SettingsThe MOH line card combines music and me

ii Table of ContentsUnderstanding Line Card Population Rules ... 30Applying MOH

32 Chapter 4Applying Hardware Settings to XMU+ Line Cards1. Locate the MOH line card in the back of the XMU+ unit. See Line Card Checklist on page 14

5Installing the XMU+The XMU+ unit must be installed in a location that meets all the requirements detailed in Meeting System Requirements on page 16.

34 Chapter 5Installing the XMU+

XMU+ Installation and Maintenance Guide rev.07 35Installation ActivitiesInstallation ActivitiesComplete the following activities to install the XMU+:1

36 Chapter 5Installing the XMU+Installing the XMU+ UnitBefore installing the XMU+ unit, you should ensure that all system requirements have been met (

XMU+ Installation and Maintenance Guide rev.07 37Installing the XMU+ UnitTo mount an XMU+ to a wall19” rack mounting brackets can be turned 90o and u

38 Chapter 5Installing the XMU+Checking System StartupAt system startup, the XMU+ identifies the current system configuration. You should watch the in

6Cabling the XMU+Cabling the XMU+ involves connecting and/or wiring each line card to the appropriate PBX, transmitter, or amplifier. In addition, it

40 Chapter 6Cabling the XMU+

XMU+ Installation and Maintenance Guide rev.07 41Cabling ActivitiesCabling ActivitiesComplete the following activities to connect and wire the XMU+:1.

XMU+ Installation and Maintenance Guide rev.07 iiiGPT iSDX and Realitis; Siemens 9005-9006, HiPath 3000, HiPath 4000; Intecom; ITT 3100; HICOM 300 Ser

42 Chapter 6Cabling the XMU+Preparing to Cable the XMU+To properly cable the various Control card connections, as well as to wire and connect XMU+ lin

XMU+ Installation and Maintenance Guide rev.07 43Preparing to Cable the XMU+Matching XMU+ Cables and ConnectorsUse the following table to match Contro

44 Chapter 6Cabling the XMU+MOH Line Card2 RCA /Phono Inputs4 RCA/ Phono Outputs Perform MOH applications only.Standard RCA/Phono connector and suitab

XMU+ Installation and Maintenance Guide rev.07 45Preparing to Cable the XMU+Matching Connector Pinouts to XMU+ Line CardsMost XMU+ line cards are cabl

46 Chapter 6Cabling the XMU+RCA/Phono ConnectorsUse RCA/Phono connectors to connect MOH line cards to a PBX and/or an external music source. The two M

XMU+ Installation and Maintenance Guide rev.07 47Cabling the XMU+ Control CardCabling the XMU+ Control CardThe XMU+ Control card must be cabled to han

48 Chapter 6Cabling the XMU+Connecting the XMU+ to a PC with XMUCOM+ SoftwareThe XMUCOM+ software is a Windows based program that allows you to prog

XMU+ Installation and Maintenance Guide rev.07 49Cabling the XMU+ Control CardThe best way for XMU+ to communicate with XMUCOM+ depends on the communi

50 Chapter 6Cabling the XMU+To connect to the PC through an Ethernet (LAN) NetworkThe XMU+ provides a RJ-45 port to connect to the XMU+ to a PC via a

XMU+ Installation and Maintenance Guide rev.07 51Cabling the XMU+ Control CardConnecting Remote Telephone Access (optional)The XMU+ provides a remote

iv Table of ContentsXMU+ Navigation Activities...

52 Chapter 6Cabling the XMU+Connecting Alarms (optional)The XMU+ provides two output alarm contacts and two input alarm contacts, all of which are acc

XMU+ Installation and Maintenance Guide rev.07 53Cabling the XMU+ Control CardTo wire the alarm connectorWhen the system is powered up and running nor

54 Chapter 6Cabling the XMU+Cabling XMU+ Line CardsThe diverse applications that the XMU+ can execute is made possible by the various line cards that

XMU+ Installation and Maintenance Guide rev.07 55Cabling XMU+ Line Cards1. Verify that PBX line cards are configured for the T1 application. See About

56 Chapter 6Cabling the XMU+Common Interface Tables (By Application)The following tables describe the PBX, announcer, and transmitter interfaces for e

XMU+ Installation and Maintenance Guide rev.07 57Common Interface Tables (By Application)ACD ApplicationsThe XMU+ can be coupled with a variety of PBX

58 Chapter 6Cabling the XMU+GPT iSDX and Realitis; Siemens 9005-9006, HiPath 3000, HiPath 4000; Intecom; ITT 3100; HICOM 300 Series; Mitel SX50, SX200

XMU+ Installation and Maintenance Guide rev.07 59Common Interface Tables (By Application)AT&T G2, G3, and Definity (option 1)AT&T G2, G3, and

60 Chapter 6Cabling the XMU+AT&T System 75/85Ericsson MD 110PAB XSignalAnnouncerSignalLine 1Pin-ColorLine 2Pin-ColorLine 3Pin-ColorLine 4Pin-Color

XMU+ Installation and Maintenance Guide rev.07 61Common Interface Tables (By Application)Harris 20/20 LH and 20/20 MHitachi EDX, MDX, and LDXPAB XSign

XMU+ Installation and Maintenance Guide rev.07 vTo ping the IP address ...

62 Chapter 6Cabling the XMU+Hitachi HCX-5000Microtel GTD-5PAB XSignalAnnouncerSignalLine 1Pin-ColorLine 2Pin-ColorLine 3Pin-ColorLine 4Pin-ColorLine 5

XMU+ Installation and Maintenance Guide rev.07 63Common Interface Tables (By Application)Microtel OmniNEC NEAX2400PAB XSignalAnnouncerSignalLine 1Pin-

64 Chapter 6Cabling the XMU+Nortel SL-1®or Meridian-1® (option 1), DMS-100, SL-100, CS1000 and CentrexThe Low Impedance option is required when 4 to

XMU+ Installation and Maintenance Guide rev.07 65Common Interface Tables (By Application)ROLM 9200Siemens SaturnSL-1: Connect announcer to QPC74 Recor

66 Chapter 6Cabling the XMU+Solid State Junior and Senior ExecutiveMOH ApplicationsThe following table describes the cabling of MOH line cards to a PB

XMU+ Installation and Maintenance Guide rev.07 67Common Interface Tables (By Application)MWR ApplicationsThe following table describes the cabling of

68 Chapter 6Cabling the XMU+About XMU+ Operating ModesXMU+ operating modes are PBX dependent. They determine the specific way XMU+ lines behave when c

XMU+ Installation and Maintenance Guide rev.07 69About XMU+ Operating ModesLevel Start/Pulse Return - Single Play (LS/PR-SP)The message plays in respo

70 Chapter 6Cabling the XMU+Pulse Start/Level Return (PS/LR)The message plays in response to a start signal. The CP contacts toggle position while th

XMU+ Installation and Maintenance Guide rev.07 71About XMU+ Operating Modes Ring Start/Busy Disconnect (RB) Will disconnect on two cycles of busy tone

vi Table of ContentsTo verify timing between PBX and line cards ...125If Alarms Sound to Warn of XM

72 Chapter 6Cabling the XMU+

7Understanding XMU+ NavigationIn order to properly test XMU+ installation, you must understand the options XMU+ offers for navigation and configuratio

74 Chapter 7Understanding XMU+ Navigation

XMU+ Installation and Maintenance Guide rev.07 75XMU+ Navigation ActivitiesXMU+ Navigation ActivitiesComplete the following activities to understand X

76 Chapter 7Understanding XMU+ NavigationUnderstanding the XMU+ Firmware HierarchyFirmware is the software that is hard-coded into XMU+ control and li

XMU+ Installation and Maintenance Guide rev.07 77Understanding the XMU+ Firmware HierarchyMessage Menu Hierarchy - Single Partition ModeMany XMU+ mess

78 Chapter 7Understanding XMU+ NavigationNode Menu Hierarchy - Single Partition ModeXMU+ configurations control the behavior and functionality of XMU+

XMU+ Installation and Maintenance Guide rev.07 79Understanding the XMU+ Firmware HierarchyMain Menu Hierarchy - Multiple Partition ModeWhen the XMU+ i

80 Chapter 7Understanding XMU+ NavigationSystem Menu Hierarchy - Multiple Partition ModeXMU+ system status, details, access codes, and communication p

XMU+ Installation and Maintenance Guide rev.07 81Understanding the XMU+ Front PanelUnderstanding the XMU+ Front PanelThe XMU+ can be configured by usi

1Introducing XMU+Read this chapter to gain an understanding of the XMU+ product and of how this installation guide can help you install the XMU+ unit

82 Chapter 7Understanding XMU+ NavigationUsing the Front Panel The LCD (display) shows two 16-digit lines. The top line of the display shows the main

XMU+ Installation and Maintenance Guide rev.07 83Understanding the XMU+ Front PanelTo record a message1. Connect a handset (included with the XMU+) or

84 Chapter 7Understanding XMU+ NavigationTo delete a message1. Press Enter to access the Main Menu.2. Press Enter to select Messages.3. Press the Righ

XMU+ Installation and Maintenance Guide rev.07 85Understanding XMU+ Remote Telephone AccessUnderstanding XMU+ Remote Telephone AccessThe Remote Access

86 Chapter 7Understanding XMU+ NavigationSetting Up XMU+ Remote Telephone Access (optional)If Remote Access will be used to communicate with the XMU+,

XMU+ Installation and Maintenance Guide rev.07 87Understanding XMU+ Remote Telephone AccessTo change the default Remote Telephone Access codeAssigning

88 Chapter 7Understanding XMU+ NavigationUsing Remote Telephone AccessThere are many reasons to use Remote Telephone Access on the XMU+, including: E

XMU+ Installation and Maintenance Guide rev.07 89Understanding XMU+ Remote Telephone AccessRemote Telephone Access CommandsNote: nnn = partition, mes

90 Chapter 7Understanding XMU+ NavigationWorking with Remote Telephone Access MessagesUsers wanting to add, remove, or change a message remotely must

XMU+ Installation and Maintenance Guide rev.07 91Understanding XMU+ Remote Telephone AccessTo record a message remotely1. Determine the number of the